The Customer Engagement Plan covers all the CRM and customer engagement side of things.
What you will get?
A collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights. Your data may be in an Excel spreadsheet or in a collection of cloud-based and on-premises hybrid data warehouses. Power BI lets you easily connect to your data sources, visualize, and discover what’s important, so you can share with anyone.
A suite of apps, services, connectors, and a data platform that provides a rapid application development environment to build custom apps for your business needs. Using Power Apps, you can quickly build custom business apps that connect to your business data, stored either in the underlying data platform (Common Data Service) or in various online and on-premises data sources (SharePoint, Excel, Office 365, Dynamics 365, SQL Server, and so on).
Power Virtual Agents empowers teams to easily create powerful bots using a guided, no-code graphical interface without the need for data scientists or developers. It easily integrates bots with hundreds of apps and services using pre-built connectors and allows the ability to create custom workflows with Power Automate, enabling bots to take action on behalf of customers. It allows users to monitor and continuously improve bot performance using AI- and data-driven insights available in an easy-to-read dashboard.
Power Automate allows enterprises to implement automated workflows and business processes and achieve operational efficiencies.
The intelligent applications in Dynamics 365 run your entire business from end to end — and seamlessly work together in the cloud.
It allows users to assist customers and drive engagement. With customer service features including scripting information, recommendations, and easy access to knowledge bases, this app allows customer service agents to aid customers faster and in a more personalized way.
Built to replace Microsoft Dynamics Marketing, it contains all the features a growing business needs to plan and execute their marketing strategy, including email campaigns, landing page management, and events management. The app also features a number of marketing automation tools to help businesses market to their customers more intelligently.
Project Service Automation Offering planning, scheduling, and collaboration capabilities, this Project Service Automation app help project-orientated businesses manage projects and maintain profitability.
Formerly Dynamics CRM Online: The CRM arm of Dynamics 365, Dynamics 365 for Sales provides a sales and management system that offers insight into customer relationships and helps generate leads and conversions.
Field Service enables teams to get access to the information and resources they need, in real time, wherever they are in the world.
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